Terms and Conditions for Return or Replacement of Merchandise Purchased
1. Currently customers may get a replacement for the merchandise purchased online via www.saa-mu.com or www.saamubrand.com at SAA-MU SHOP only – online merchandise replacement is not available at this time. Online replacement option is reserved only for merchandise that meets the applicable terms and conditions. We apologize for any inconvenience this may have caused.
2.Purchased merchandise may be returned within 30 days of the purchase date indicated on the receipt attached to the shipment. Note: This 30-day return period include Saturdays, Sundays, and public holidays.
3.Customers may choose from one of the following merchandise return channels, i.e. either online channel or at any SAAMU SHOP. Tax invoice of the merchandise to be returned should also be attached in case where the customer wants to return it directly at one of the shop.
4.SAAMU CANNOT return items which used discount coupon or received novelty. However, customers may get a replacement any SAAMU SHOP.
Merchandise to be replaced or returned must be intact with a price tag/product label attached and must have never been used and washed. Merchandise of which package is opened is not allowed to be replaced or returned.
5.SAAMU reserves the right not to allow the following merchandise to be returned or replaced through all available channels: lingerie, underwear, socks, miscellaneous items, and all merchandise of which package is opened.
Packaging and others costs other than the price of merchandise may not be refunded Online merchandise return is reserved for those purchased through www.saa-mu.com or www.saamubrand.com only. Merchandise purchased from SAAMU SHOP is not eligible for return via online channel. For merchandise purchased at SAAMU SHOP, customers may return it or get a replacement at any SAAMU SHOP.
6.More details about SAAMU SHOP and contact number are available here.
SAAMU reserves the right to approve and make changes to the terms and conditions at any time without prior notice.
Terms and conditions for refund
1.Refund will be processed in case where the purchased merchandise is returned, the merchandise in the purchase order is not complete, or the cancellation of the purchase order has occurred. Refund method will depend on the mode of payment used to place an order of the merchandise.
2.After that you will receive an email or SMS notification or any other substitute methods when the refund process has started. Details about refund methods and turnaround time needed to complete the refund process are provided below.
Credit card/Bank Transfer – Refunded to credit card used to purchase the merchandise
After 7-14 business days (the amount will be displayed in the next billing cycle*)
Payment upon delivery – Electronic funds transfer (EFT)
After 7-14 business days (for electronic funds transfer); the amount will be transferred into the bank account provided by the customer in the online merchandise return form.
* This depends on a monthly payment cycle and refund policy of relevant banks/companies (after two billing cycles have passed and you still have not received your refund, please contact your local bank for assistance).
Return & Exchange Policy
How to return purchased merchandise
1. To ensure convenience for our customers who do the online shopping via www.saa-mu.com or www.saamubrand.com, the following two options for returning your purchased merchandise have been made available:
– Return your purchased items at SAAMU SHOP
Customers may return the merchandise or get a replacement for the item(s) purchased online at any SAAMU SHOP. This can easily be done by bringing the merchandise* and its tax invoice attached to the shipment to a cashier counter at any SAAMU SHOP across Thailand.
– Return your purchased items via online channel
Customers may return the merchandise by following these simple steps:
2.1 Complete a merchandise return form at this link: www.saa-mu.com/pages/contact to obtain a merchandise return code.
2.2 Provide the details of the merchandise return form (at the end of the receipt of the merchandise) and attach it to the package of the merchandise of which return is being requested.
2.3 Have the merchandise shipped**along with a completed receipt to:
SMITH GARMENT FACTORY CO.,LTD. No.9 Chockchai4 ( Soi 14 Junction 1 ) Chockchai4 Rd., Ladprao Bangkok, Thailand 10230
*Merchandise of which return or replacement is being requested must be covered by the terms and conditions for return or replacement of merchandise. More details are available at “Terms and Conditions for Return or Replacement of Merchandise Purchase via www.saa-mu.com or www.saamubrand.com”
**In the event that any damages to the merchandise are caused by SAAMU’s fault, we will be responsible for the expenses associated with the shipments of returned and replacement merchandise. For all other cases, however, the expenses associated with the shipment of returned merchandise to SAAMU Return Department will be at the expense of the customer.